Browsing All posts tagged under »Customer Service«

Dear H.B. Reese, What the Hell Happened to Your Peanut Butter Cups?

May 8, 2017

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Has anyone else out there noticed that Reese’s Cups – formerly one of the most perfect foods ever to grace the planet – have gone somewhat downhill over the past few years? Specifically, I have my doubts on just how much “peanut” is in these things lately. Peanut butter, in its purest form, is just […]

Language Barriers and Customer Service

September 26, 2016

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Would you expect to be able to move to a foreign country where you don’t speak the language, and be hired for any kind of job where you have to interact with customers on any level?  This is an enduring mystery to me.  Not to mention, kind of frightening to contemplate.  I can get by […]

Dear H.B. Reese, What the Hell Happened to Your Peanut Butter Cups?

November 7, 2014

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Has anyone else out there noticed that Reese’s Cups – formerly one of the most perfect foods ever to grace the planet – have gone somewhat downhill over the past couple of years? Specifically, I have my doubts on just how much “peanut” is in these things lately. Peanut butter, in its purest form, is […]

To Thank Our War Vets, Lila Will Be Boycotting Macy’s For a While

April 7, 2014

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Bad stereotypes: “I’m not hiring you for this job because you are black, and I know you will spend all your time shuckin’ and jivin’ instead of working.” “I’m not hiring you for this job because you are a woman and I know you will just get pregnant and quit right after we get you […]

How Businesses Lose Customers

March 3, 2014

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It’s the customer service, stupid. Businesses of all stripes would do well to remember that customers are people, that they have actual feelings, and the customer’s feeling of being neglected, ignored, or scorned is pretty tough for the businessman to recover from. Decades ago when I owned my very first car – a sporty little […]

LIPA’s Superstorm Sandy Performance Draws Third World Comparisons

November 13, 2012

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Shades of déjà vu.  In the wake of the 2010 “Snowmageddon” blizzard in the Washington DC area, Pepco was thoroughly blasted for their poor performance in maintaining and restoring electrical power, but that didn’t lead to any great improvements for 2011 or 2012.  The Maryland Public Service Commission fined Pepco a million dollars for their […]

Language Barriers and Customer Service

September 24, 2012

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Would you expect to be able to move to a foreign country where you don’t speak the language, and be hired for any kind of job where you have to interact with customers on any level?  This is an enduring mystery to me.  Not to mention, kind of frightening to contemplate.  I can get by […]